Aerie Outlet Return Policy: What You Need to Know

Return Period

Aerie Outlet typically offers a 30-day return window for items purchased. This period begins from the date of purchase, whether in-store or online. Items returned after 30 days may not be eligible for a refund or exchange. To ensure you meet this deadline, keep an eye on the date of your purchase and start the return process as soon as possible.

Eligibility for Returns

For a return to be accepted, the item must meet the following criteria:

• The item must be in its original, unworn condition with all tags and packaging intact.
• Proof of purchase is required. This can be a receipt, order confirmation email, or any other proof of purchase.
• Certain items are not eligible for return, including but not limited to, final sale items, swimwear, and items marked as non-returnable.

Returning Online Purchases

If you’ve bought an item online, you have a couple of options for returning it:

1. By Mail: To return an item by mail, follow these steps:

   • Log in to your Aerie account and access your order history.
   • Select the item(s) you wish to return and follow the prompts to generate a return label.
   • Pack the item(s) securely in the original packaging, if possible, and attach the return label.
   • Ship the package to the address provided on the return label.
   • Keep a copy of the tracking number for your records. This will help you monitor the return's progress and confirm when it has been received by Aerie.

2. In-Store: If you prefer to return items in person, you can visit any Aerie store. Simply bring the item(s) along with the original proof of purchase. In-store returns are usually processed more quickly and may provide immediate refunds or exchanges.

Refunds and Exchanges

Once your return is processed, you can choose to receive:

• A full refund to your original payment method, which typically takes 7-10 business days to reflect on your account.
• An exchange for another item, if you prefer. Note that exchanges are subject to availability.

International Returns

For international orders, the process might differ slightly:

• Return shipping costs are usually the responsibility of the customer, unless the return is due to an error on Aerie’s part.
• Duties and taxes on international returns are generally non-refundable.

Exceptions and Special Considerations

There are a few special considerations to keep in mind:

• Items purchased from third-party retailers or websites other than Aerie Outlet are not eligible for return at Aerie stores.
• Items purchased with discounts or promotions may have specific return restrictions, so always check the terms associated with any sale or offer.

Customer Service

If you encounter any issues or have specific questions about your return, Aerie’s customer service team is available to assist you. You can reach them through:

• Phone: Customer service numbers are available on the Aerie website.
• Email: Contact them via the email address provided in your order confirmation.
• Live Chat: A live chat feature on the Aerie website allows for real-time assistance.

Tips for a Smooth Return

• Always check the return policy for any changes or updates, as policies can occasionally be revised.
• Keep all packaging and tags until you are sure you are satisfied with your purchase.
• Track your return shipment to ensure it arrives safely and is processed in a timely manner.

In Summary

Navigating the Aerie Outlet return policy doesn’t have to be daunting. By following these guidelines, you can ensure a hassle-free return process and get the resolution you need. Remember to act within the 30-day return window, keep all items in their original condition, and retain proof of purchase. With this knowledge, you’ll be well-prepared to handle returns and make the most of your shopping experience at Aerie Outlet.