Letter of Dissatisfaction with Service

Dear [Service Provider's Name],

I am writing to express my profound dissatisfaction with the service I received on [date of service]. The issues I encountered were not only frustrating but also completely contrary to the high standards I expected from your company.

First and foremost, the service was significantly delayed. I had scheduled an appointment for [time], but the service provider arrived over [number of minutes] minutes late without any prior notification. This lack of punctuality not only disrupted my schedule but also demonstrated a lack of respect for my time.

Moreover, the quality of service provided was subpar. I had requested [specific service or task], but it was evident that the work was done hastily and without attention to detail. For instance, [describe a specific problem with the service, e.g., "the installation was crooked and not level, which affects both functionality and aesthetics"].

Additionally, the customer service experience was disappointing. When I tried to address these issues with your support team, I received inadequate responses and no clear resolution. Despite multiple follow-ups, my concerns were either ignored or inadequately addressed.

To make matters worse, there were additional costs incurred that were not disclosed upfront. I was charged [specific amount] for [describe the additional cost], which was not mentioned in the initial quotation. This lack of transparency is unacceptable and feels like a breach of trust.

In light of these issues, I request a full review of my case and a prompt resolution. I expect an apology for the inconvenience caused and a refund for the unsatisfactory service and additional charges that were not agreed upon. Furthermore, I would appreciate a detailed explanation of how these issues occurred and the steps your company will take to ensure they do not happen again.

I hope to hear from you soon with a resolution to this matter. Please contact me at [your phone number] or [your email address] to discuss this further.

Thank you for your attention to this serious matter.

Sincerely,
[Your Full Name]
[Your Address]
[Your Phone Number]
[Your Email Address]